EFFECTIVE March 5th, 2017
We have listened to our members’ feedback, and have decided to institute a class cancellation policy. This will be effective as of March 5th, 2017. If you sign up in advance for a class and do NOT arrive on time, your account will be charged according to your class package*.
You will have up to six (6) hours before class begins to cancel your class registration via our Mindbody site. If you experience any issues with the site, please call us at the studio at 856-429-2290.
Also, it is expected that you arrive to class on time. However, if you are running late please give us a courtesy call so we can save your spot on our list.
We have many clients patiently waiting at the front desk to get into filled classes. Please understand that if you are running late to class and we are unaware you are enroute, we may give your spot to a waiting client.
We feel that the web scheduler is a valuable tool for our clients and we want to maintain its integrity. Please understand that these rules are set in place to accommodate all of our clients in the best way possible.
*Clients with unlimited packages will have a day deducted from their expiration date.
Clients with all other packages will be deducted a visit as if you attended the class.
Clients that have paid a drop-in rate online will be charged the drop-in rate.